This page presents our policies, our commitments to our customers and the conditions applicable to our services. By booking a service (moving, storage, packing or delivery), the customer accepts the provisions below.
Each customer automatically has a secure customer area, created during the first estimate or reservation. All official documents (contracts, invoices, receipts, confirmations) are accessible at all times. The customer receives an email notification for each key step (confirmation, reminder, invoicing). The customer area allows you to manage and monitor your project from start to finish.
A service contract is automatically generated with each reservation. This contract specifies the date, address, minimum duration, hourly rate and applicable conditions. Electronic documents have the same legal value as a paper version. All documents are available online and downloadable in the customer area.
Rates are established according to the type of service, the minimum duration and the applicable fees (e.g. 3 hours minimum + 1 hour travel time for a move). The initial payment is the booking fee, which is non-refundable. The price shown in the online estimate is an indication based on the information provided. The final amount invoiced always corresponds to the actual time worked, calculated according to the hourly rate in force at the date of service. Accepted payment methods include Interac, credit card, debit and cash. Electronic receipts and invoices are sent by email and accessible in the customer area.
Date change requests are only accepted if made at least 72 hours before the scheduled date of service. In the event of cancellation, the file is closed and the reservation fees remain forfeited. Any request must be made via the customer area or by contacting our team directly.
Our teams are committed to providing a professional, safe service that complies with current standards. The customer must prepare the premises (access, parking, goods packaged if necessary). Certain items are considered extras and require special care (objects heavy, bulky or fragile: pianos, safes, household appliances, etc.). These items may be subject to additional charges, clearly specified before service. The company holds an official transport permit (CTQ) and civil liability insurance.
We only collect the information necessary for the management of the services (identity, contact details, addresses, payments, contractual documents). The data is used only to perform the services and ensure customer follow-up. They are hosted securely and accessible only to authorized persons. They are never sold or shared without consent, unless required by law. The customer may request access, rectification or deletion of their data by contacting us.
The site uses cookies to improve the user experience, facilitate estimation and reservation online, and produce anonymous statistics.
This policy may be changed at any time. The date of the last update will be indicated at the beginning of the document.
If you have any questions about these Terms and Conditions, please contact us at:
(450) 474-2542
